Effective Date: April 30, 2026LOVEU (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the LOVEU mobile application (“App”, “Service”).By using LOVEU, you agree to the collection and use of information described in this Privacy Policy.1. Information We CollectWe may collect the following types of information:1.1 Account InformationWhen you create an account or use the App, we may collect information such as:Name or nickname
Email address
Phone number, if provided
Login information
Profile photo
Gender, birthday, or other profile details, if provided
1.2 User ContentWe may collect content you create, upload, send, or share through LOVEU, including:Photos
Text
Messages
Letters
Comments
Profile information
Reports or feedback
1.3 Usage InformationWe may automatically collect information about how you use the App, including:App interactions
Pages or features viewed
Time and frequency of use
Crash logs
Performance data
Device and app diagnostics
1.4 Device InformationWe may collect device-related information, such as:Device model
Operating system version
App version
Device identifiers
Language settings
IP address
General location based on IP address
1.5 Purchase InformationIf you make an in-app purchase or subscribe to paid features, payment is processed by Apple. We may receive limited purchase-related information, such as subscription status, product ID, transaction status, and purchase history, but we do not collect or store your full payment card information.2. How We Use Your InformationWe use the information we collect to:Provide, operate, and maintain LOVEU;
Create and manage user accounts;
Enable user profiles, messages, letters, photos, and social features;
Personalize user experience;
Process subscriptions and paid features;
Moderate content and enforce our Terms of Service;
Detect, prevent, and respond to abuse, fraud, spam, and illegal activity;
Improve app performance, functionality, and safety;
Respond to user support requests;
Comply with legal obligations.
3. User-Generated ContentLOVEU may include user-generated content features. Content you share may be visible to other users depending on the App’s functionality and your settings.Please do not share sensitive personal information through public or semi-public areas of the App.We may review, moderate, remove, or restrict User Content that violates our Terms of Service or applicable laws.4. Content Moderation, Reporting, and BlockingTo maintain a safe community, LOVEU may provide tools to report objectionable content or abusive users.When a report is submitted, we may collect and review relevant information, including reported content, user profile information, messages, timestamps, and related activity.Users may also block other users. Blocking may restrict interaction and remove the blocked user’s content from the blocking user’s view.5. How We Share InformationWe do not sell your personal information.We may share information in the following situations:5.1 With Service ProvidersWe may share information with trusted third-party service providers that help us operate the App, such as cloud hosting, analytics, crash reporting, authentication, moderation, customer support, and subscription management.5.2 For Safety and Legal ReasonsWe may disclose information if required by law or if we believe disclosure is necessary to:Comply with legal obligations;
Enforce our Terms of Service;
Protect the rights, safety, or property of LOVEU, users, or others;
Prevent fraud, abuse, security incidents, or illegal activity.
5.3 Business TransfersIf LOVEU is involved in a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction.6. Third-Party ServicesLOVEU may use third-party services, such as analytics tools, crash reporting tools, cloud services, advertising or attribution services, and payment-related services.These third parties may collect information according to their own privacy policies. We encourage you to review their privacy practices.Examples may include:Apple App Store services
Firebase or similar analytics/crash reporting tools
Cloud hosting providers
Login or authentication providers
Advertising attribution services, if used
7. Advertising and TrackingLOVEU may use advertising, analytics, or attribution technologies to understand app performance and improve marketing.Where required by law or platform rules, we will request your permission before tracking your activity across other companies’ apps or websites.You can manage tracking permissions in your device settings.8. Data RetentionWe retain your information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, and protect users.If you delete your account, we may delete or anonymize your personal information, unless retention is required for legal, safety, fraud prevention, or legitimate business purposes.9. Account DeletionYou may request account deletion through the App, if available, or by contacting us at:[email protected]When requesting deletion, please include the email address or account information associated with your LOVEU account so we can process your request.10. SecurityWe use reasonable administrative, technical, and organizational measures to protect your information.However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.11. Children’s PrivacyLOVEU is not intended for children under 13 years old or the minimum age required in your country or region.We do not knowingly collect personal information from children below the applicable minimum age. If we learn that we have collected such information, we will take reasonable steps to delete it.12. International UsersYour information may be processed and stored in countries or regions outside your place of residence. These countries may have different data protection laws.By using LOVEU, you understand that your information may be transferred and processed internationally.13. Your RightsDepending on your location, you may have rights regarding your personal information, including the right to:Access your data;
Correct inaccurate data;
Delete your data;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent.To exercise your rights, contact us at:[email protected]14. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. If we make material changes, we may notify you through the App or by other reasonable means.Your continued use of LOVEU after changes become effective means you accept the updated Privacy Policy.15. Contact UsIf you have any questions about this Privacy Policy, please contact us:Email: [email protected]